Global Head of IT Operations, Operations and Technology
UK, London
Seeking a highly experienced and strategic Head of Global IT Operations, a senior-level position responsible for overseeing the day-to-day management and functioning of the organisation's IT infrastructure (through services provided by Group Operations). Ensuring the reliability, and efficiency of all Global Technology services by managing GT personnel, overseeing project implementations, and developing strategies to improve IT processes and procedures; essentially acting as the leader of the IT operations team, ensuring smooth system uptime and optimal performance across the organisation.
DISCOVER your opportunity
What will your essential responsibilities include?
1. Develop and implement the overall IT operations strategy in alignment with the overall Global Technology strategy.
2. Oversee the day-to-day operations of the global IT team, ensuring all services are delivered effectively and efficiently.
3. Working with AXA Group Operations to manage and optimise the IT infrastructure, including hardware, software, and networks, to ensure maximum uptime and performance.
4. Owning the XL Cloud platform and working across the teams in Global Technology and Group Operations to drive the cloud platform road-map to meet the needs of the business.
5. Driving continuous improvement in IT operations processes to maximise efficiency, reliability, and cost-effectiveness.
6. Implement and maintain IT service management processes, ensuring they are aligned with ITIL best practices.
7. Lead the IT incident, problem, and change management processes, ensuring all issues are resolved promptly and effectively.
8. Manage the IT Operations budget, ensuring cost-effective use of resources and delivering value for money.
9. Build and maintain effective relationships with internal stakeholders (including, ensuring IT operations are aligned with their needs.
10. Stay up-to-date with the latest IT trends and technologies, identifying opportunities to leverage them for business benefit.
11. Lead, coach, and develop the global IT operations team, ensuring they have the skills and capabilities to deliver high-quality services.
You will report to the Chief Information Officer, Global Operations and Technology.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
12. Bachelor's degree in Computer Science, Information Technology, or a related field. An MBA or relevant postgraduate qualification is desirable.
13. Proven experience in a senior IT operations role, ideally within a global organisation.
14. Established senior leadership and management skills, with a demonstrated ability to lead and motivate a team.
15. Highly collaborative with robust vendor management skills in a complex corporate environment.
16. Deep understanding of IT infrastructure (including Cloud) and operations, including networking, servers, storage, and security.
17. Expertise in IT service management, ITIL, and other relevant frameworks.
18. Excellent communication and stakeholder management skills.
19. Strategic thinking and planning skills, with a focus on delivering business value.
20. Experience in budget management and cost optimisation.
21. Knowledge of the latest IT trends and technologies.
22. Expert problem-solving skills and the ability to work under pressure.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
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