National account manager

The Role: National Account Manager

Salary: £45-£50k base plus company bonus

Location: Coventry

Status: Hybrid Role

About the Role

Were looking for an experienced and proactive Account Manager to join a growing team and play a key role in developing long-term client relationships.

In this role, youll act as a trusted advisor to your portfolio of clients, delivering an exceptional customer experience while identifying opportunities to support growth and strengthen partnerships. Youll work closely with teams across the business to ensure clients receive outstanding service, innovative solutions, and measurable results.

This is an excellent opportunity for someone who enjoys building relationships, taking ownership, and making a genuine impact within a values-driven business.

What Youll Be Doing

• Manage proactive communication and account activity across your client portfolio
• Build strong, long-term relationships with key client stakeholders
• Resolve high-impact or escalated client issues with urgency, professionalism, and empathy
• Work collaboratively with Design, Supply Chain, and Operations teams to deliver excellent client outcomes
• Identify opportunities for upselling, cross-selling, and referrals within existing accounts
• Lead structured c...