Benefits Officer £32,597 - £36,363 Full time 37 hours a week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Countrys fastest-growing boroughs and the people who make it thrive. About the role Are you looking for a role where your work has a direct, visible impact on your community? At Rugby Borough Council, we are looking for an experienced Benefits Officer who sees beyond the paperwork to the person behind the claim. This isn't just about processing data its about providing a vital lifeline to low-income households, ensuring they have the financial support needed to pay their rent and council tax. The Difference You Will Make In this role, you arent just an administrator, you are an advocate and a problem-solver. You will: Provide Expert Guidance: Interview residents to understand their financial needs and offer tailored advice on benefit entitlements. Administer Essential Support: Manage Discretionary Housing Payments and other local schemes that prevent homelessness and financial crisis. Be a Community Link: Signpost residents to financial inclusion support and work alongside partners like the CAB, health visitors, and housing associations. Ensure Fairness: Review claims to make sure the right awards reach the right people at the right time. About you We need someone who can handle complex legislation without losing their human touch. To succeed, you will need: Expertise: A solid understanding of Housing Benefit and Council Tax Reduction legislation and the Civica Revenues and Benefits IT system. Communication Skills: The ability to explain complicated financial issues clearly and with empathy, whether face-to-face, over the phone, or via video. Resilience: The capacity to work effectively under pressure and meet deadlines while maintaining professional boundaries. A Collaborative Spirit: A desire to work across teams and with external partners to put the client at the centre of everything we do. Ready to turn your empathy into action? Apply now to join our Revenues and Benefits team. Benefits 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) Generous Local Government Pension Scheme Hybrid working up to 60% Flexi time scheme Annual leave purchase scheme Subsidised parking Structured Induction Program Learning and Development opportunities including Future Leaders programmes Payment of a professional subscription for approved professionals Family Friendly Policies Independent Support for your health & wellbeing Generous compassionate leave Extra Benefits including Retail Discounts, Cycle to Work scheme and more