Company Description
* Contract Type: Permanent / Flexible hours
* Salary: £14.80 per hour
* Start date: June 2026
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
* Employee benefit card offering discounted rates at Accor worldwide up to 30% off
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Complimentary meals on duty and uniforms.
* 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
* Friends & Family Rates
* Eye Test Vouchers
* Learning programs through our Academies
* Cycle to work scheme
* Employee VivUp program with direct access to GP, high street discounts and many more
* Work based Pension
Job Description
* Provide efficient guest registration, check‑in, and check‑out services.
* Maintain accurate guest accounts and offer helpful, precise information.
* Handle guest requests promptly, courteously, and efficiently throughout their stay.
* Lead by example in delivering exceptional customer service.
* Ensure smooth communication between guests and hotel departments.
* Handle incoming calls professionally, transferring them as needed.
* Follow strict security procedures to protect guest confidentiality and safety.
* Ensure secure handling of room keys, guest data, and credit card transactions.
* Manage reservations with accuracy and efficiency.
* Maximize sales opportunities through effective guest interactions.
* Maintain accurate documentation of guest messages and internal communications.
* Ensure guest and hotel accounts are correctly updated with all charges.
* Keep all equipment in good working condition and used appropriately.
* Assist the Food & Beverage department when needed.
* Follow fire and evacuation protocols.
* Perform additional tasks as assigned by management.
* Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
* Continuously strive for total customer satisfaction through proactive service.
Qualifications
No specific qualifications required.
Additional Information
* You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
* Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
* To ensure you can best welcome and care for our guests you will need to be fluent in English.
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