Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD.
The post holder will provide direct day-to-day operational support to the Service Managers in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice and in the course of their duties.
Ensure that all admin staff work as an effective and efficient team to deliver excellent booking and Reception Services within the
Breast Department.
Responsible for the management and performance of the Admin Team, ensuring all tasks are conducted to the required standards
and in accordance with Health Board Policies and procedures.
Manage the Admin Team for Breast Surgery, which includes responsibility for appraisal, recruitment, Induction, staff training,
sickness/absence and performance management.
Monitor and develop the departmental rota. Provide all relevant staff with timely, up to date and accurate information by ensuring
that all changes are reflected on the rota system.
Ensure that required changes to systems and processes are implemented appropriately and documented in department
procedures/handbooks.
Represent the department at any relevant meetings, and disseminate information discussed during these meetings appropriately.
Support the Service Manager with continuous improvement initiatives and service redesign.
Main duties of the job
To line manage the Administrative Staff within the directorate to provide support to the Service Managers in the delivery of safe, efficient, effective and timely patient care across the Directorate.
To provide direct day-to-day operational support to the Service Managers in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
To support the Service Managers in addressing urgent situations as and when they arise and know how to prioritise their workload.
To provide direct day-to-day operational support to the Service Managers in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Person specification
Essential Qualifications & Knowledge
Essential criteria
1. Educated to Degree level and/or experience of further personal development
2. Knowledge of Health Records policies, standard and law (e.g. Access to Health Records Act, FOI and Data protection Act, Retention).
3. Experience of managing a department
4. Experience supporting change and improvement projects.
5. Experience of managing and developing staff and teams
6. Experience and providing support and advice on Health Records issues Experience required to fulfil the post.
Desirable criteria
7. Experience of monitoring performance and implementing improvements
Essential Aptitude and abilities
Essential criteria
8. Adhere to and can demonstrate SBU Values & Behaviours.
9. Good verbal, written & presentation skills
10. Service management skills
11. Good IT Skills – Ability to create spreadsheets and databases to record department statistics
12. Ability to prioritise and achieve deadlines
13. Flexible Self-motivated team development skills
14. Enthusiastic and professional and critical thinking skills
Desirable criteria
15. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable