Position: Operations Manager (Domestic Heating)
Location: Emsworth, Hampshire
Salary: £55,000 per annum
Job Overview
* Leading the day-to-day running of the business, including managing schedules, engineers, admin, sales and accounts staff
* Overseeing the technical work carried out by a small team of Gas Engineers & Plumbers
* Ensuring company compliance across Gas Safe and Health & Safety
* Supporting the business' further growth through highlighting opportunities for new business and maximising the company's existing accounts
* Being the point of contact for complex technical queries from engineers and customers, and providing customer service for complaints escalations
* Assist on site where necessary, at times of heightened workload or complex jobs
Job Requirements
* Strong technical background within the domestic heating industry, with previous experience as a hands‑on gas engineer working across installations, servicing and maintenance
* Confident operationally, with previous experience managing small to medium teams
* Understanding of the commercial responsibilities involved in managing a business, i.e. margin and retention
* Ideally Gas Safe Registered, but this is not essential
* Based within a commutable distance of Emsworth, Hampshire
Salary & Benefits
* Basic salary £55,000 per annum
* Annual bonus
* Company van with optional personal use
* 25 days holiday, plus bank holidays
* Opportunities to progress as the business grows
* Company pension scheme
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