Sittingbourne, Kent hybrid working
We're looking for talented individuals to join us as?Customer Accounts Officerswithin our dedicated Customer Transactions department. This is?an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The?ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.
As aCustomer Accounts Officer, you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and provide excellent service in every customer contact.
Reporting to the Customer Accounts Team Manager, youll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs.?Following the completion of your probation period, hybrid working will be provided as agreed with line management.