Player Protection Team Leader - Nights
Join to apply for the Player Protection Team Leader - Nights (training period will be during the day) role at LiveScore Group.
Working hours: Between 8pm and 8am on shift rotation. Operating hours are 24/7, so flexibility will be required where necessary. Hybrid working is available after successful probation completion (2 days in the office per week). Our priority is to get you confidently leading our night team as soon as you are ready. Onboarding will begin with essential training and shadowing shifts in our office during the day. Once you are up to speed, we will transition you to your permanent night schedule, which can happen quickly within your four-month probation period depending on experience and progress.
The Role
You will be responsible for ensuring that critical, high-risk operational procedures related to safer gambling are complied with to protect both our customers and the company. You will be responsible for all results analysis, documentation, and escalation. You will record procedures and controls, reporting on their progress, and play a crucial role in process modifications. Doing the right thing for the customer will be the driving force behind all you do. Since we operate around the clock, flexibility in terms of working hours is necessary.
Our values define who we are and how we work. We are Adaptable, Ambitious, Champions of Sport, Ever-Curious, Fan-Driven, and Responsible. We are committed to integrity, fairness, and the highest standards of player protection and compliance.
At LiveScore Group, we are home to three brands: LiveScore, LiveScore Bet, and Virgin Bet. We offer a fully owned and operated ecosystem that converges sports media and sports betting. We are proud of our commitment to excellence and fueling fans’ passion for sport.
We don’t just lead; we innovate with cutting-edge products and immersive experiences. It’s our people who make the difference, and we are building a culture that enables all employees to thrive. We value diverse backgrounds, perspectives and skills. If you’re good at what you do, join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know job descriptions can seem daunting, and you might not tick every box. If you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
* Operational Awareness: Take ownership of the effective delivery of player protection processes while ensuring excellent service and delivery of department KPI’s. Continuously review and analyse performance and liaise with relevant stakeholders.
* Product Knowledge: Build product knowledge across brands to support operational awareness, management of the operation and development of direct reports.
* Developing Team Performance: Lead by example with people management duties. Recognise key motivators to drive a high-performance culture and support personal development within the team.
* Absence Management: Manage and understand the impact of absence on the business. Address patterns proactively to reduce absence by team and department.
* Task Management: Balance multiple tasks while supporting the team and collaborating with peers to implement new initiatives.
* Recruitment & Resource Management: Identify and recruit talent; align resources with activity and business needs.
* Continuous Improvements: Embed quality and service standards, monitor performance, identify improvements, and produce reports for stakeholders.
* Fostering trust and open dialogue: Create a supportive environment, provide coaching, treat all team members with fairness and respect.
* Team Collaboration: Share insights on trends and regulatory updates; collaborate with the team and stakeholders to achieve goals.
* Compliance: Ensure staff adherence to internal Responsible Gambling and UKGC policies and procedures; manage operator complaints per regulatory requirements.
* Relationship Building: Build strong relationships with key stakeholders to drive success across the business.
Skills, Knowledge And Experience
* Leading a Team: Experience in motivating high performance, guiding cultural change, and providing feedback and coaching.
* Driving Operational Performance: Ability to manage competing priorities while meeting performance targets; good IT skills and experience with CRM systems.
* Industry Knowledge: Understanding of the competitive landscape and regulatory compliance within online gambling and responsible gaming regulations is advantageous.
* Interpersonal Skills: Strong relationship-building with stakeholders and customers; ability to manage challenging conversations constructively.
* Independent Working: Sound judgment, self-starting mindset, and excellent organizational and time management skills.
What can we offer?
* Company Performance bonus
* Hybrid working for all staff with flexible opportunities
* Private Healthcare scheme + Employee Enhanced Assistance
* Enhanced Family Leave: up to 6 months full pay and 6 months half pay; Paternity leave: up to 4 weeks full pay
* Subsidised gym membership
* Life Assurance (x3 salary)
* Contributory Pension Plan
* Daily snacks, coffee, soft drinks and regular socials
Location and job posting details may be subject to change. Referrals increase your chances of interviewing at LiveScore Group.
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