We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.
We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation,dedicationand success throughout our journey.
Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support,solutionsand services to local SMEs, nationwide. And this is where you come in.
We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and delivering great results for our clients.
The Role
As a 2nd Line Service Desk Engineer, you’llbe responsible for handling escalated service requests and supporting theTechnicalTeam, ensuring client requests are handled quickly and efficiently.
Working as part of a team of seven, you’ll swiftly handle incoming callsto the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied.
Specifically, you will :
* Manage all technical cases effectively,ensuringclients are keptup-to-datewith progress
* Monitor the progress of any matters assigned to theTechnicalTeam
* Monitorclients’ IT systems via the monitoring software
* Escalate matters in a timely manner if it becomes necessary
About You
To join us as a2nd Line Service Desk Engineer, you will need :
* Previous experienceinanIT helpdesk supportrole
* Knowledge and experience of various IT systems
* Experienceinthe following systemsand / orapplications :
* Microsoft 10 / 11
* Microsoft Office 2019, 2022
* Microsoft Office 365 Platform
* Microsoft Windows Server 2019 and 2022
* Microsoft Exchange Server 2019
* Experience in setting up andsupporting of mobile devices
* Excellent customer service skills
* Relevant IT qualifications
* GCSEs inMaths and English or equivalent
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