Customer service advisor

Customer Service Advisor

* Location: Newcastle
* Salary: Starting at £26,133 per annum (increasing with role progression), with potential to earn a £1,200 performance based bonus as well.
* Hours: 40 hours per week
* Shifts: Monday to Friday, 9:00am 6:00pm office based.
* Holidays: 21 days annual leave (increasing to 23 days after 12 months) plus bank holidays
* Start Date: 7th April 2026

About the Role

We are looking for motivated Customer Service Advisors to join our Newcastle team at Verisure Services. In this role, you will support our customers by handling enquiries, resolving complaints, and ensuring a high-quality experience at every interaction.

About Verisure

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.

Our mission is simple: to give our customers peace of mind by protecting what matters most.

Key Responsibilities

1. Deliver exceptional customer service within an inbound contact centre
2. Handle customer enquiries and complaints professionally and efficiently
3. Support customers with invoices and process payments over the phone