Role: Customer Services Team Leader
Location: Chorley and South Ribble Council
Contract: Full time (36.25 hours per week) / Permanent
Salary: 38,626 - 39,513
Closing Date: 29 June 2025
Are you an experienced Customer Services leader, looking to make a difference and manage a busy frontline team to deliver quality services to our residents? Join the team crucial in ensuring an exceptional service is delivered to residents and businesses across the boroughs of South Ribble and Chorley.
What you'll be getting up to
* You'll be managing the day-to-day delivery of telephony, face to face and digital services, with energy and passion to deliver a modern, accessible, and efficient customer service experience for our residents
* You'll be forward thinking, continuously analysing data and using customer intelligence to improve frontline service delivery and ensure excellent outcomes for our customers
* You'll be guiding, training, and mentoring our frontline team as well as closely monitoring performance to ensure our service-related performance indicators and expected standards of service are achieved
Who we're looking for
* An experienced, ambitious, and energetic leader
* You'll be able to demonstrate effective day to day management of a high performing team and the successful delivery of efficiencies in a fast-paced, customer focused environment
* You'll be an advocate of modernising and improving the way services are delivered and achieving efficiencies through innovation and new technologies
* You'll be an excellent communicator at all levels, with confidence and interpersonal skills to inspire and guide your team, collaborate with other teams, and to foster a positive work environment
Other requirements
* This role requires some travel around our boroughs. You should have a valid driving licence or the equivalent mobility.
* Successful applicants will be subject to a DBS check
Our Benefits
* 25 days annual leave plus bank holidays (and Christmas shutdown)
* Hybrid/agile working from day one
* Local Government pension
* Healthcare Cash Plan for cash back on health treatments
* Cashback website access for savings on brands you love
* Volunteering days
* Free parking
* Car Allowance
Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the Contact Us form on our careers website.
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