Customer Service Advisor
Are you passionate about delivering exceptional customer service and making a real difference in every interaction?
We're looking for a proactive and customer-focused individual to join a dynamic team where the customer is at the heart of everything you do.
About the Role
As a Customer Service Advisor, you will handle customer enquiries across multiple channels, ensuring every interaction is managed professionally, efficiently, and with empathy. You'll aim to resolve queries at the first point of contact while delivering a consistently high-quality experience.
Key Responsibilities
Customer Experience
Deliver outstanding customer service across all communication channels
Handle enquiries efficiently, aiming for first-contact resolution
Demonstrate empathy, fairness, and professionalism in every interaction
Take ownership of potential complaints and resolve them effectively
Encourage and act on customer feedbackPerformance & Quality
Meet and exceed individual and team KPIs, including telephony and quality targets
Take ownership of feedback and continuously improve performance
Contribute to overall customer satisfaction and positive outcomesCommunication
Provide clear, accurate, and timely information to customers and colleagues
Work collaboratively with other departments to resolve issues
Share ideas and solutions openly, focusing on continuous improvementContinuous Improvement
Stay up to date with processes and participate in ongoing training
Identify opportunities to improve customer service and internal processes
Highlight any training or knowledge gaps proactivelyProfessional Development
Take ownership of your personal development and learning
Act as a positive role model, demonstrating strong values and behaviours
What We're Looking For
A genuine passion for customer service
Strong communication and problem-solving skills
Ability to work in a fast-paced environment
A proactive and positive approach to challenges
Team player with a willingness to learn and grow
If this sounds like you please upload your CV in Word
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application