Job Description
Overview
We are seeking a dedicated and technically skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing high quality technical support to end users, troubleshooting hardware and software issues, and assisting with the maintenance of network infrastructure.
This role offers an excellent opportunity to demonstrate and further develop your technical expertise across a range of systems within a dynamic environment. The ideal candidate will have strong communication skills, a customer focused mindset, and a solid understanding of operating systems and networking fundamentals.
Salary
Starting salary of £40,000 per annum, with the opportunity to increase to £45,000 per annum following the successful completion of a 3-month probation period.
Working Hours
Monday – Friday, 08:30 – 17:30
Duties
This is a varied role, and your working week may include a combination of the following:
* Visiting clients sites to troubleshoot, repair, or replace existing equipment
* Installing new equipment on site
* Organising repairs with third-party service providers
* Training on new or existing systems
* Providing remote support sessions for support clients from the office
* Preparing equipment for upcoming installations
* Assisting with project planning for future deployments
* Performing hands-on device diagnostics and repairs in the workshop
Key Responsibilities
* Provide comprehensive desktop support across Windows and macOS platforms, including hardware and software troubleshooting
* Support users with Microsoft Windows Server, Active Directory, DNS, VPN, firewall configurations, and TCP/IP networking
* Manage and support enterprise tools such as SCCM, BMC Remedy, ServiceNow, and Jira for incident tracking and asset management
* Configure and maintain computer hardware components and peripherals to ensure optimal performance
* Support and troubleshoot LAN infrastructure, DNS resolution, TCP/IP configuration, and firewall management
* Provide assistance with Microsoft Office and other business-critical applications
* Diagnose and resolve connectivity issues related to VPNs, LANs, and remote access systems
* Maintain clear documentation of technical procedures, troubleshooting steps, and solutions
* Collaborate with colleagues to resolve complex technical issues efficiently while maintaining excellent customer service standards
Experience & Requirements
* Proven experience in IT support or technical support roles, ideally within a help desk or managed services environment
* Strong understanding of computer networking concepts, including LAN/WAN, TCP/IP, DNS, VPNs, and firewalls
* Experience working with Windows (including Windows Server), Linux, and macOS operating systems
* Familiarity with enterprise management platforms such as SCCM, BMC Remedy, ServiceNow, and Jira is highly desirable
* Experience troubleshooting hardware components and software applications across multiple platforms
* Excellent communication skills with the ability to explain technical concepts to non-technical users
* Strong analytical and problem-solving abilities
* Knowledge of Active Directory administration and user account management is advantageous
This role is ideal for individuals who are passionate about technology, enjoy solving technical challenges, and thrive in a fast-paced support environment while delivering exceptional service to end users.