Location: Annapolis Junction, MD, Washington, DC, or Reston, VA
CLEARANCE REQUIREMENT: Active TS/SCI with a Current CI Poly (within the last 5 years)
About Us:
Celestar, a proud Veteran-Owned company, offers highly competitive salaries and benefits. Our comprehensive benefits package includes company-paid employee and family dental insurance, employee health insurance, life insurance, and disability coverage. Additionally, we provide a 401(k) retirement plan with company matching, paid holidays, and personal time off.
Responsibilities:
1. As a Systems Engineer, you will be the POC for any issues, training, and engagement with various platforms.
2. Brief users at training sessions and customers as required
3. Provide Help Desk support for users, including access issues, feature questions, and issue triage during core support hours.
4. You will be responsible for testing upgrades, helping communities build on the platforms, and engaging with customers.
5. You will serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
6. Train and brief users at all levels (working up to senior leadership) through webinars, documentation, and live briefings.
7. Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
8. Build, support, and improve community groups; identify community owners and recommend structural or usability improvements.
9. Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
10. Track and report community support metrics, help desk activity, and weekly recurring program reports.
Required Qualifications:
11. HS Diploma/GED.
12. 9 years of experience in Systems or IT-related roles or a highly related field of work with similar scope and responsibilities.
13. A Bachelor’s degree may be substituted for 4 years of experience, and a Master’s Degree may be substituted for 6 years of experience.
Desired Qualifications:
14. Strong oral and written communication skills, including experience briefing and training diverse audiences.
15. Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies.
16. Knowledge of community management concepts and best practices.
17. Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments.
18. Ability to troubleshoot issues, coordinate with stakeholders, and "firefight" service or platform problems.
19. Experience engaging users in online collaboration platforms and moderating forums or communities.
20. Proficiency with Microsoft Office tools.
21. Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance.
Celestar Corporation is an Equal Opportunity Employer. The Celestar Corporation prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same-sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; marital status; service member/protected veteran status; or any other category protected by federal, state, or local law.