Service Advisor
Our client, a reputable main dealer group in Milton Keynes, is seeking a Service Advisor to join their dynamic aftersales team. This role offers an excellent platform for an experienced automotive professional to develop their career within a well-established and supportive environment.
This position provides a competitive salary, uncapped bonus potential, and opportunities for long-term progression within the company.
Benefits
* Basic salary of £33,000 with uncapped bonus potential, leading to an OTE of approximately £38,350
* 25 days of annual leave plus bank holidays, increasing with service
* Full-time, permanent employment
* Continuous training and professional development programmes
* Genuine career advancement opportunities within the dealership group
* Company pension scheme and life assurance
* Employee discounts on servicing, vehicle purchases, and lifestyle benefits
* Referral bonus scheme
Duties
* Greet customers and efficiently manage service bookings
* Keep customers informed throughout the repair and service process
* Coordinate with the workshop to ensure prompt and quality turnaround times
* Advise customers on repairs, maintenance, and service plans
* Handle invoicing, administrative tasks, and follow-up calls
* Maintain a high standard of customer service at all times
* Ensure compliance with dealership policies and procedures
Requirements
* Previous experience as a Service Advisor or in a customer-facing automotive role
* Strong communication and organisational skills
* Ability to thrive in a fast-paced environment
* Confident in using computer systems and managing customer updates
* Professional, positive, and team-oriented attitude
* Passion for delivering excellent customer experiences
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