Customer Service Administrator at Silver Planet Group
We are seeking a proactive detail‑oriented Customer Services / Sales Administrator to join our client's team based in High Wycombe. The ideal candidate will possess strong customer service skills, a confident phone manner, and a good understanding of Excel. You will play a key role in supporting the sales and customer service functions, assisting in order processing, and handling various administrative tasks across the business. This is an office‑based role Monday to Friday 8.30 – 5.
Key Responsibilities
* Prepare quotes based on briefs provided by the Business Manager or received directly from clients
* Respond to customer and dealer service requests in a timely and professional manner
* Handle general related enquiries via phone and email
* Liaise with our in‑house design team to ensure accurate and timely communication of project requirements
* Order processing
* Maintaining the CRM system
Skills & Qualifications
* Previous experience in customer service, sales administration or a similar office‑based role
* Excellent communication skills — both written and verbal
* Strong organisational skills and attention to detail
* Proficiency with Microsoft Office (Excel, Word, Outlook) and CRM systems
* Professional, polite and a customer‑focused manner
* Team player with a flexible can‑do attitude
* Highly organised with excellent time‑management skills
* Problem‑solving skills and initiative
Desirable
* Experience within the manufacturing industry but not necessary
* Experience supporting a sales team or account managers
What We Offer
* Competitive salary between £28,000 and £30,000 depending on experience.
* Supportive team environment
* Life insurance & pension scheme
* 22 Days Holiday
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Customer Service
Industries
* Administrative and Support Services
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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