Our client is a growing sports and nutrition company who is looking for a Customer Service Specialist to create and take ownership of a 1st class customer support function.
Oversee all customer service systems and key performance indicators
Help implement and manage the customer support platform (Gorgias)
Monitor and report on key customer service metrics, including ticket volume, response time, resolution time, CSAT, and compensation costs
Create and enhance self-service tools to help reduce incoming support volume
Analyse customer interactions and support trends to provide insights for new product development, delivery improvements, and user experience enhancements
Manage athlete support programs:Partner with the marketing team to oversee athlete content, gather feedback, and support campaign activations
Recruit, onboard, and train customer support agents as the team scales
Experience in customer support (ideally ecom)
32,500 + bonus and benefits.
Hybrid working
Fancy taking on this brand new challenge?