As the Service Manager, you will be responsible for the operational management of several supported living services. You will ensure that services comply with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.
Main duties of the job
Service Leadership & Management
Oversee the day‑to‑day operations of four supported living services across the West Midlands. Ensure services operate within regulatory frameworks, including CQC standards, safeguarding, and best practice guidelines. Develop improvement plans to enhance the quality of care and ensure positive care outcomes.
Team Leadership & Development
Lead and mentor a team of staff, ensuring they are supported, motivated, and trained to deliver person‑centred care. Conduct regular performance reviews, supervisions, and appraisals. Foster a culture of respect, continuous improvement, and development.
Client Support & Engagement
Ensure that care and support plans are:
* Person‑centred
* Regularly reviewed
* Adapted to meet individual needs
Promote independence, dignity, and respect in the delivery of service. Act as a key point of contact for service users, families, and external professionals, ensuring clear communication and collaboration.
Compliance & Quality Assurance
Ensure services meet regulatory standards including:
* Health and Safety
* Safeguarding
* CQC standards
Carry out audits to ensure compliance with internal policies and procedures.
Budget Management
Manage financial resources to ensure services operate within constraints while delivering high standards of care.
Crisis Management & Problem Solving
Address issues or challenges promptly and effectively, ensuring continuity of care. Manage on‑call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.
Overview of your organisation
About Isabella's Homes: Isabella's Homes is a leading provider of 24/7 supported living services, specialising in mental health. Our mission is to empower individuals to lead fulfilling and independent lives through compassionate and person‑centred support. We are committed to excellence in care and continuously strive to improve the quality of life for the people we support.
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