The closing date is 25th Sep 2025
Job summary
An excellent opportunity has arisen to work as part of a friendly team responsible for the co-ordination, organisation and management of a waiting list. You will be required to help maximise capacity and ensure excellent patient care within a busy and pressurised work environment.
You will need to be meticulously organised, motivated and have the ability to approach daily work in an ever changing and sometimes challenging yet exciting environment.
There is one full-time and one part-time role available. This role is based at Dene Barton Community Hospital.
Main duties, tasks & skills required
* Provide high quality, first point of contact customer service to patients accessing our services and to our colleagues across the trust.
* To deliver reception and telephone advice services, general administration and support for clinicians to manage their clinical workload.
* To support the organisation in achieving excellence in everything that we do by embedding and promoting the Trust values of working together, listening and leading towards providing outstanding care.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person specification
Qualifications
Essential
* GCSE/O Level English
* Computer Literacy
Desirable
* Typing Skills
* GCSE/O Level Maths
Experience
Essential
* Experience of general clerical/administration duties
* Experience of call handling
Additional Criteria
Essential
* Good organisational skills.
* Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
* Listens to others views, respecting and valuing individual patient needs.
* Able to take instruction and direction and work effectively as part of a team.
* Evidence of a good standard of literacy / English language skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Tom Stephens
Pay scheme
Agenda for Change
Band
Band 2
Salary
£ to £ Yearly
Contract
Fixed Term
Duration
12 Month(s)
Working pattern
Full-Time
Reference number
184-OL-OR-3239
Job locations
Dene Barton Hospital
Dene Road
Taunton
Somerset
TA4 1DD