Join to apply for the IT Support Technician role at Club L London
Join to apply for the IT Support Technician role at Club L London
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About Us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
About Us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into.
A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
Roles And Responsibilities
* Provide first and second-line support for all IT-related issues, including hardware, software, and network problems.
* Provide onboarding support for new starters.
* Support the company’s Office 365 environment, including user account administration, troubleshooting, and maintenance.
* Coordinate with the warehouse and factory teams to resolve IT issues and ensure smooth operations.
* Monitor and maintain computer systems, servers, and networks to ensure optimal performance.
* Install, configure, and upgrade hardware and software as required.
* Document and track support requests using the company’s ticketing system, ensuring timely resolution and excellent customer service.
* Provide support and training to end-users on various software applications and tools.
Requirements
* 1-2 years proven experience as an IT Support Technician or in a similar role.
* Strong knowledge of Office 365 administration and support.
* Excellent problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
* Strong communication and interpersonal skills.
Nice to have
* Experience with Shopify and third-party e-commerce solutions.
* Experience supporting remote and off-site teams.
* Knowledge of warehouse management systems and processes.
* Understanding of ITIL framework and best practices.
* Willingness to occasionally travel to the warehouse and factories as needed.
What's on offer?
* Bi-annual bonus scheme
* Extra day off for your birthday
* Flexible working hours around core hours of 10-4
* Cycle to work scheme
* 40% staff discount across Club L and Lavish Alice products
* Healthcare Cashplan
* Free onsite gym
* Enhanced pension contribution
* Enhanced maternity and sick pay
* Free snacks, drinks & treats
* Social events
* Machine choice (Mac or Windows) with dual screen setup
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Retail Apparel and Fashion
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