Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with world-renowned brands such as Hilton, IHG, Accor, and Marriott – as well as unique independent properties like The View Hotel Eastbourne.
Situated on Eastbourne’s stunning seafront, The View Hotel offers modern comfort with panoramic coastal views and is proudly managed by Aimbridge. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the team at The View Hotel Eastbourne, managed by Aimbridge Hospitality, you’ll enjoy a range of industry-leading benefits, including:
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Flexible working opportunities
* Company sick pay - Giving you piece of mind when you need it the most
* Staff meals on duty
* Paid breaks
* Starting salary above national minimum wage
* Career and lifestyle breaks – Allowing you to take time off for key life events.
* Free staff parking
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Department Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
Communication Skills
You’ll interact daily with guests, colleagues, and other stakeholders. Excellent communication—both verbal and written—is essential to provide outstanding service, convey information clearly, and handle queries or issues professionally.
Organizational Skills
Managing reservations, coordinating arrivals and departures, and handling guest requests requires strong organizational ability. You'll need to prioritize tasks and maintain accuracy even in a busy environment.
Attention to Detail
Accurate data entry, correct billing, and careful handling of guest information are crucial. A keen eye for detail helps prevent errors that could negatively impact the guest experience or hotel operations.
Technical Skills
You should be confident using basic IT tools, including Microsoft Office, email, and internet applications. Experience with property management systems (PMS) like Opera, Fidelio, or similar hotel software is a strong advantage.
Problem-Solving Abilities
Unexpected issues can arise at any time—from room discrepancies to special guest requests. You should be calm under pressure, resourceful, and able to resolve problems quickly and professionally.
Team Player Attitude
Collaboration is key in a hotel environment. You’ll be part of a wider team that works together to deliver seamless service, so a flexible and cooperative approach is important.
Guest-Focused Mindset
Most importantly, you are passionate about delivering exceptional guest experiences. You embody our brand values in every interaction and consistently go above and beyond to exceed expectations.
This role is being offered on a flexible contract, paid by the hour. Hours will be scheduled based on business needs, and flexibility will be required to cover shifts, including evenings, weekends, and bank holidays.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.