Main area Outpatient Booking Grade NHS AfC: Band 4 Contract Fixed term: 12 months (secondment also considered) Hours Part time - 26 hours per week Job ref 214-CSTO-7634412
Employer Sherwood Forest Hospitals NHS Foundation Trust Employer type NHS Site King's Mill Hospital Town Sutton in Ashfield Salary £27,485 - £30,162 per annum pro rata Salary period Yearly Closing 15/03/2026 23:59
Central Support Officer
NHS AfC: Band 4
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.
Job overview
Join our team as a Central Support Officer at King's Mill Hospital!
Are you a motivated and detail-oriented individual who thrives on delivering top-notch patient and customer care? If so, we have the perfect role for you!
Key Responsibilities:
* Serve as the primary contact for GP practices regarding patient referrals.
* Efficiently book referrals through the E-referrals system in chronological order.
* Collaborate in building and updating the Directory of services within ERS.
* Work closely with Business Support Managers to identify additional outpatient capacity.
* Create and modify patient communication letters in Careflow.
* Coordinate the receipt of two-week wait referrals from GP practices
* Maintain permanent clinic changes on Careflow to match consultant job plans
* Stay informed about local and national initiatives affecting outpatient bookings.
* Continuously review and enhance existing working methods.
* Pilot and implement new procedures and systems.
* Keep up-to-date with mandatory training.
* Offer support to the team as needed.
If you're ready to embark on an exciting journey, apply today to become our Central Support Officer! Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge
* Knowledge of NHS
* Medway PAS Computer Skills/ e-Referrals including DoS and commissioning
* Ability to interpret/analyse data
* Ability to use spreadsheets
* Confidentiality procedures
* Current knowledge of NHS issues, understanding of service change and targets affecting OPD
* Knowledge of medical terminology
Qualifications
* Good general education with GCSE English and Maths at grade C or above/equivalent
* Education/ability equivalent to A’ Level standard
* IHRIM Certificate or equivalent level of knowledge
Experience
* Patient Admin experience to include OPD clinics/appointments systems and booking
* Effective team player, able to work with staff at all levels
* Service change
Contractual Requirements
* Regular attender and flexible approach to work
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
We support the use of AI and other tools to assist in writing your application. However, it's essential that personal statements and behaviour examples, must be truthful and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility. For the avoidance of doubt plagiarism can include presenting ideas and experience of others, or generated by artificial intelligence, as your own.
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applications and that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email sfh-tr.recruitmentqueries@nhs.net
Employer certification / accreditation badges
You must have appropriate UK professional registration.
Name Amy Scrimshaw
Job title Outpatient Booking Support Officer
Email address amyscrimshaw@nhs.net
Telephone number 07353159564
Additional information: If you are interested in the role and would like to visit the office please contact us.
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