Service Delivery Manager - Manchester
£70,000 - £78,000 + Benefits
A Leading Consultancy is seeking x2 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo SC clearance and be a Sole UK National.
As a Service Delivery Manager, you'll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices.
Your role
* Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation.
* Implement and manage a service governance plan, ensuring service level agreements (SLAs) are met and continuously improved.
* Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes.
* Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency.
* Represent delivery in client discussions, ensuring contractual obligations and service expectations are met.
Your skills and experience
* Experience in service delivery with a focus on client satisfaction and cost efficiency.
* A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams.
* A good understanding of ITIL (V3/V4) processes and service management best practices.
* Awareness of cloud and end-user services, and how they contribute to operational success.
* A proactive, solutions-oriented approach to managing challenges and driving improvements.