Head of Operations - Adult & Children's Services
Stevenage, Hertfordshire
£80,000 - £85,000 + Benefits
Permanent, Full-Time
40 Hours per week
Responsible To: Operations Director
Responsible For: Regional Managers, Registered Managers, Senior Education Managers
Are You Ready to Lead a Multinational Care Provider to New Heights?
Are you an accomplished social care leader with a proven track record in driving operational excellence across multi-site services and previous regulatory inspectorate experience? Do you thrive in ensuring either CQC or Ofsted compliance while spearheading growth in complex care provision? If so, this high-impact leadership role with a multinational care provider could be your next career-defining move.
Why Join This Organisation?
Our client is a market-leading care group specialising in learning disabilities, autism, and complex needs across children and adults. With a person-centred ethos, they deliver residential care, supported living, and education services that empower individuals to live fulfilling lives. As they expand, they seek a Head of Operations to support the Operations Director and ensure regulatory excellence, operational efficiency, and sustainable growth.
Reputation: Known for outstanding CQC/OfSTED ratings and innovative care models.
Scale: Multiple sites across the UK, with ambitious expansion plans.
Culture: A supportive, dynamic environment where leaders thrive.
Key Responsibilities
Strategic Leadership:
* Define and execute the operational vision for adult and children's services, aligning with CQC/OfSTED standards
* Drive performance improvement through audits, data analysis, and change initiatives
* Lead large-scale transformation projects—from service redesign to new regulatory frameworks
Regulatory Compliance:
* Act as the Nominated Individual (CQC) and ensure OfSTED readiness across children's services
* Embed a culture of continuous improvement across multiple services
Operational & Financial Oversight:
* Manage multi-million-pound budgets, optimising costs while enhancing care quality
* Lead business growth strategies, including mergers, acquisitions, and new service development
Team & Stakeholder Management:
* Mentor Regional Managers, Registered Managers, and Senior Education Leads
* Forge partnerships with local authorities, ICBs, and safeguarding teams
Requirements
Essential Experience:
* 5+ years in senior leadership (e.g., Operations Director, Regional Manager) within social care
* Deep expertise in CQC/OfSTED frameworks (prior inspector experience is essential)
* Proven success in service expansion, turnaround, or regulatory improvement
* Strong financial acumen (budgeting, forecasting, ROI analysis)
* Background in learning disabilities/complex care (adults & children)
* Qualifications in health/social care management (e.g., NVQ Level 7, MBA)
Benefits
£80,000 - £85,000 (negotiable for exceptional candidates).
Private healthcare and pension.
Career progression opportunities.
Opportunity for international work within the organisation.
Inclusive, values-driven culture with strong SMT support.
Apply Now!
If you're ready to lead transformative change in social care, do submit your CV today through this job advert. For a confidential discussion and full job description, contact Mo Da-Silva - mda-silva@delphi.care I ️0115 648 6223 #J-18808-Ljbffr