Head of Operations – Adult & Children’s Services Stevenage, Hertfordshire £80,000 - £85,000 Benefits Permanent, Full-Time ⏰40 Hours per week Responsible To: Operations Director Responsible For: Regional Managers, Registered Managers, Senior Education Managers Are You Ready to Lead a Multinational Care Provider to New Heights? Are you an accomplished social care leader with a proven track record in driving operational excellence across multi-site services and previous regulatory inspectorate experience? Do you thrive in ensuring either CQC or Ofsted compliance while spearheading growth in complex care provision? If so, this high-impact leadership role with a multinational care provider could be your next career-defining move. Why Join This Organisation? Our client is a market-leading care group specialising in learning disabilities, autism, and complex needs across children and adults. With a person-centred ethos, they deliver residential care, supported living, and education services that empower individuals to live fulfilling lives. As they expand, they seek a Head of Operations to support the Operations Director and ensure regulatory excellence, operational efficiency, and sustainable growth. As the successful candidate, you would be working as part of a very experienced senior management team made up of ex CQC and OfSTED inspectors, including local authority senior commissioners. Reputation : Known for outstanding CQC/OfSTED ratings and innovative care models. Scale : Multiple sites across the UK, with ambitious expansion plans. Culture : A supportive, dynamic environment where leaders thrive. Key Responsibilities ✔ Strategic Leadership: · Define and execute the operational vision for adult and children’s services, aligning with CQC/OfSTED standards. · Drive performance improvement through audits, data analysis, and change initiatives. · Lead large-scale transformation projects —from service redesign to new regulatory frameworks ✔ Regulatory Compliance: · Act as the Nominated Individual (CQC) and ensure OfSTED readiness across children’s services. · Embed a culture of continuous improvement across multiple services. ✔ Operational & Financial Oversight: · Manage multi-million-pound budgets, optimising costs while enhancing care quality · Lead business growth strategies, including mergers, acquisitions, and new service development. ✔ Team & Stakeholder Management: · Mentor Regional Managers, Registered Managers, and Senior Education Leads. · Forge partnerships with local authorities, ICBs, and safeguarding teams. Requirements Essential Experience: · 5 years in senior leadership (e.g., Operations Director, Regional Manager) within social care. · Current or Ex CQC/OfSTED Inspector experience ( Essential ). · Proven success in service expansion, turnaround, or regulatory improvement. · Strong financial acumen (budgeting, forecasting, ROI analysis). · Background in learning disabilities/complex care (adults & children). · Qualifications in health/social care management (e.g., NVQ Level 7, MBA) Benefits £80,000 - £85,000 (negotiable for exceptional candidates). Private healthcare and pension. Career progression opportunities. Opportunity for international work within the organisation. Inclusive, values-driven culture with strong SMT support. Apply Now! If you’re ready to lead transformative change in social care, do submit your CV today through this job advert. For a confidential discussion and full job description, contact Mo Da-Silva - mda-silva@delphi.care I ☎ ️0115 648 6223