Utopian Professional Recruitment are delighted to be appointed to work in partnership with an incredible client who are looking to recruit a dedicated IT Helpdesk Analyst to join them on a full-time basis for a period of 12mths. This is an amazing opportunity suited to a professional who offers experience working within a similar role looking to gain experience working as part of a larger department within a hugely successful and professional firm. Within this role you will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required. Your main duties & responsibilities will include: Daily tasks may include but are not restricted to Day-to-day user support and liaison with IT Service Desk in other Ashurst offices to resolve issues Management/support of pool and permanent laptops o Management/support of remote working Management of user administration Mobile device support, including BlackBerry, iPhone or Android devices AV and VC overflow support Managing spare PCs, upgrades and replacements Setting up new joiner IT equipment Support international offices with equivalent services Configuration and asset management Knowledge management Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Point of contact for projects within the firm from inception through to "business as usual" Manage end user administration such as joiners, leavers We have two full-time roles available - one on an initial 12 month fixed term basis and the other on an initial 6 month fixed term basis. Both roles are based at our clients’ Glasgow office with hybrid working. To be considered for this opportunity, we are looking for the following background / skills: Previous experience in an IT support role Good analysis and troubleshooting skills of all IT incidents Excellent communication skills with strong customer service focus and good attention to detail Ability to perform well under pressure and use initiative Ability to identify business impacting incidents and escalate according to the escalation process Able to work effectively alone and within your team or project Work in accordance to ITIL processes and procedures Intermediate to advanced skills in Office 365 Knowledge of the following: Microsoft Windows 10 Microsoft Active Directory Microsoft Windows Server File management system e.g iManage MDM solution (Blackberry UEM & Intune) o Collaboration Tools (MS Teams, Zoom) o InterAction or similar CRM software Bighand or similar digital dictation software Remote working solutions eg.VPNs and Citrix Building PCs and troubleshooting support issues Highly motivated and willing to continually update knowledge and skill sets Flexibility: may occasionally be required to work evenings and weekends In return you will receive the following: The working hours are 37.5 hours per week, to be worked on a rotating shift pattern each day from Monday to Friday, between the hours of 7am and 8pm Our client offers Hybrid Working (2-3 days office based) Salary – Excellent and will be discussed at time of application Generous holiday allowance Pension Private Medical Insurance Dental Insurance Life Assurance Employee Assistance & so much more! Next Steps: For further information, please apply by emailing your CV to Utopian Professional Recruitment ASAP. To keep up to date with current opportunities be sure to follow the Utopian Professional Recruitment page on LinkedIn, Instagram & Facebook Whilst Utopian Professional Recruitment strives to get in touch with all our applicants, it is not always possible. If you have not heard back from us within 5 working days after sending us your CV unfortunately you have not been shortlisted for this position. Equal Opportunities Utopian Professional Recruitment is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.