Job Description
- Community and Client Manage: manage/maintain day-to-day functions including front-of-house reception, client meet and greet (in-person and remote), communication and support, common area and supplies upkeep (coffee lounge, meeting rooms, offices etc.), meeting and housekeeping schedules.
- Client On-board and Service: Set up new clients offices/workstations/comms. Provide orientation w/ health-safety-fire info, intro pack. Out-of-hours support and trouble shoot when required.
- Reservations and Brokers Liaison: Answer booking/brokers/client inquiries.
Conduct viewing and maintain occupancy schedules, collect/respond to reviews/feedback and maintain positive/ongoing relationships.
- Digital Platform Administration: manage/upkeep reservations/inquiries, websites/listings, content/socials, in-house office IT/comms/software systems (incl. comms room equipment, server, network). Liaise w/ outsourced IT consultants/contractors.
Monitor/optimise online presence and SEO.
- Supplies Procurement: Liaise with suppliers and contractors and monitor/manage supplies for offices, building, retreat with cost and stock level control, invoice check, accounts/records filing to ensure procurement timeliness and resource efficiency.
- Facilities Upkeep: Upkeep and organise facilities/equipment, storage and stock, offices/building (internal/external) to neat, high standards and good, functioning order in all aspects. Identify/manage repairs/upgrade when required.
- Team and Events Support: Coordinate/Support team for on and off-site operations, logistics, scheduling and resourcing of projects and presentations, events and hosting, showroom and studios across the Group.