Overview
Join to apply for the Customer Service Advisor role at ASSA ABLOY Group.
Based in Willenhall, UK, you will join our Customer Service department in a collaborative culture that empowers you to build a career you can be proud of.
Responsibilities
As our Customer Service Advisor, you will be responsible for advising and interacting with customers to provide answers to queries involving our product or services offered by Door Hardware Group. You will process customer orders, promote tools available to customers, support and update customers regarding their orders and delivery status, and provide first line support for technical queries from our customers.
* Answer customer calls within agreed Service Levels for the Door Hardware Group.
* Ensure that all calls taken are wrapped up at the end of each call.
* Provide support with orders on price hold, stock hold, credit hold and take ownership of these activities to ensure that we deliver the best service possible to our customers.
* Maintain Door Hardware Group Document Management to ensure accurate and up to date information is available.
* Resolve any complaints and escalate to Customer Services Manager where necessary to ensure a timely resolution is provided to our customers.
Qualifications
* Has experience working within a busy, customer focused environment.
* Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.
* Is positive and friendly telephone manner.
* Has experience of using Microsoft Office packages with good computer skills.
* Is confident and resilient with the ability to deal with conflict and difficult people.
We review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To find out more about us, visit www.assaabloy.com
About Us
The Door Hardware Group, a business unit of ASSA ABLOY Opening Solutions UK & Ireland, offers a portfolio of security, safety and design solutions for specifiers, trade distributors, OEMs and system integrators working in commercial, education and healthcare sectors.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. We open doors for them wherever they go, with nearly 63,000 colleagues in more than 70 countries.
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