Overview
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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Position
Now Hiring: 3rd Line Service Desk Engineer
Location: Cardiff (onsite)
Employment: Full Time – 4 days on, 4 days off pattern
We\'re looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one\'s for you.
Responsibilities
* Infrastructure & Microsoft Stack: Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, RDS.
* Patch management across OS, apps and antivirus (Defender).
* Ensure compliance with Cyber Essentials and report on system health.
* Endpoint Management & MDM: Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy).
* Keep devices secure and compliant through patching and policies.
* Report on endpoint coverage and daily compliance checks.
* Automation & Scripting: Push automation using PowerShell and find smarter, more efficient ways to run systems and reduce manual work.
* Backups & DR: Manage SaaS backup solutions; Run DR tests (Azure failover, M365 restore, network failover); Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents.
* Monitoring & Proactive Support: Proactively identify improvements in IaaS, SaaS, and network services; Attend monthly client reviews to add value, answer questions, and advise on upgrades.
* Ticketing & Support: Handle tickets from start to finish: triage, investigate, resolve, document; Collaborate with internal teams and 3rd parties when needed; Develop knowledge base articles to improve support speed and consistency.
Ideal Skills & Qualifications
* 3-5+ years in an IT support or infrastructure role
* Strong experience with Microsoft Azure, Intune, Manage Engine, and M365
* AZ-104 certification (or working towards it)
* Confident scripting with PowerShell
* Hands-on with VMs, networking, security and DR planning
* Good communicator, detail-oriented, and a problem-solver
How to Apply
If this sounds like it could be of interest to you please apply now for more details, thanks.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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