Are you ready to make an impact as a Customer Support Advisor in the insurance brokerage industry? Our client, a leader in the specialist insurance market, is looking for a dynamic and customer-focused professional to join their growing team in Manchester. This is a fantastic opportunity to thrive in a forward-thinking company where your contributions truly matter. Established since 1998, this Manchester-based insurance intermediary has been transforming the way customers experience insurance. With over 350,000 policyholders and millions of website visits annually, they are redefining service standards in the industry through innovation and a fresh, digital-first approach. The Role: As a Customer Support Advisor You’ll be at the forefront of customer interactions, delivering fast, efficient, and friendly service—primarily via live chat. Handling real-time customer queries with professionalism and empathy Offering tailored advice and support on insurance policies and services Collaborating with your team to improve processes and customer satisfaction Keeping accurate records of interactions and resolutions Staying informed on the latest products, services, and trends in the insurance spaceWhat’s in it for you as a Customer Support Advisor: £24,500 annual salary Hybrid working model (blend of office and remote) Clear paths for career development and internal progression Comprehensive benefits package (shared prior to interview) A culture that truly values innovation, collaboration, and employee well-beingWhat We’re Looking For: To be successful as a Customer Support Advisor, you’ll bring: Experience managing Live/Web Chats Strong written and verbal communication skills A positive, customer-first attitude with attention to detail Confidence in managing multiple chats and solving problems quickly Previous experience in customer service or insurance (preferred, not essential) A team mindset with the ability to work independently when neededWhether you've worked as a Customer Service Representative, Insurance Advisor, Online Support Agent, or Client Services Specialist, this Customer Support Advisor position could be your ideal next step. ✅ Ready to apply? If you're excited to join a company that places innovation and customer satisfaction at its core, apply now for the Customer Support Advisor role and take your career to the next level. Alternatively, contact Jenni on (phone number removed) for more information JL_FIN