Job Description
Are you a proactive, customer-focused individual looking to join a busy branch environment where no two days are the same? We’re looking for a Trade Counter / Warehouse Operative to join a friendly, hardworking team and play a key role in delivering excellent customer service, accurate order processing, and smooth warehouse operations.
The hourly rate will increase to £12.71ph in April 2026
What You’ll Be Doing
* Serving customers at the trade counter, offering product advice and exceptional service
* Keeping up-to-date with product ranges, promotions, and training to confidently support customers
* Processing, picking, and packing customer orders accurately and on time
* Loading and unloading delivery vehicles and safely handling stock (including some heavy lifting)
* Preparing and maintaining a clean, organised, and fully stocked trade counter and customer area
* Managing incoming deliveries and ensuring stock is stored correctly
* Handling customer queries, orders, and complaints effectively
* Raising quotations and following up to secure orders
* Sourcing non-stock items from other branches or purchasing teams
* Keeping stock levels accurate and participating in stock takes
* Processing returns, warranty items, and working with the in-house Returns Team
* Maintaining all branch administration, including filing and Health & Safety records
* Ensuring the workplace is always safe, clean, and compliant with PPE and manual handling regulations
What We’re Looking For
* Previous experience in a trade counter, warehouse, or similar customer-facing role
* Strong communication skills and an excellent telephone manner
* Ability to multi-task—picking/packing orders, handling calls, and managing emails simultaneously
* Reliable, professional, and customer-focused approach
* Able to work well under pressure and to deadlines
* Team player who can also use initiative to work independently
* Comfortable with manual handling (training & PPE provided)
This is initially a temporary opportunity that could present a long term role for the right candidate.