Responsibilities
* Lead and manage a team of professional staff.
* Provide excellent client service and ensure deliverables timelines are met.
* Responsible for billings, fee negotiations and recovery for each client engagement.
* Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
* Review current process flow for improvements and assist in the implementation of recommendations.
* Build strategic client relationship with existing / potential clients to generate pipeline of leads.
* Drive business development and new business growth.
* Ensure compliance to SOPs and regulatory updates.
* Execute client service excellence at all times.
* Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
* Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
* Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore.
Requirements
* Business Degree or diploma
* Minimum 5 years of payroll experience in a service provider environment is required
* Experienced in leading and managing at least 3 – 5 team members
* Preferably with Prosoft and/or other payroll software experience
* Strong spreadsheet skills (Excel) and good knowledge of Word
* Ability to work independently and as a team
* Strong problem solving skills
* Strong written and verbal communication skills
* Excellent organizational skills
* Client service oriented and able to interact with clients at ease
* Able to work in harmony with co-workers
* Drive for results
* Determination and persistence
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