Operations Supervisor
Location: Leicestershire
Salary: £35,000–£38,000
Sector: Construction / Materials Testing
Reports to: Operations Manager
Team Size: Supervising field technicians & lab support teams (size varies by region)
About the Role
We’re looking for an experienced and proactive Operations Supervisor to help coordinate day-to-day activity across a busy materials testing operation.
You’ll be at the centre of a fast-paced environment, ensuring field teams attend jobs with the right equipment, testing is completed to required standards, and client deadlines are met.
This is a hands-on role where strong communication, people leadership, and the ability to solve problems on the fly are essential.
We welcome and encourage applications from veterans and those transitioning from the Armed Forces.
Key Responsibilities
People & Team Leadership
Lead, support, and develop a team of field technicians and operational staff.
Plan daily/weekly workload and allocate resources effectively.
Provide guidance, coaching, and on-the-job support to ensure consistent performance.
Support new starter onboarding and training requirements.
Operational Coordination
Schedule and coordinate site-based testing jobs across multiple locations.
Ensure teams arrive on site with correct kit, calibrated equipment, and job documentation.
Monitor work progress throughout the day, reallocating resources as needed.
Maintain strong communication between field teams, the lab, and management.
Quality, Compliance & Standards
Ensure all testing is carried out accurately and in line with UKAS-accredited methods.
Maintain high levels of operational quality and address non-conformance issues promptly.
Uphold health & safety standards across all operational activity.
Support audit preparation and continuous compliance requirements.
Client & Stakeholder Management
Ensure client expectations and contract requirements are met.
Escalate issues promptly and help implement corrective actions where needed.
Provide daily/weekly operational updates to the Operations Manager and other stakeholders.
Process Improvement
Identify inefficiencies, bottlenecks, or repeat issues within daily operations.
Recommend improvements to workflow, scheduling, and team processes.
Assist in implementing new operational systems, reporting tools, or process changes.
Skills & Experience Required
Proven experience supervising or leading teams in an operational environment (construction preferred but any industry is fine).
Strong organisational and scheduling skills with the ability to manage multiple jobs simultaneously.
Practical mindset and comfortable problem-solving in fast-changing situations.
Excellent communication skills, able to liaise confidently with field teams, labs, clients and senior management.
Experience working to high compliance or quality standards (UKAS or similar desirable, not essential).
Full UK driving licence.
Personal Attributes
We would love to hear from people who are:
Calm under pressure and able to make quick, effective decisions.
Natural leaders who can motivate and support others.
Detail-conscious with a strong focus on quality and accuracy.
Reliable, resilient, and committed to getting the job done.
Why This Role?
Join a respected and growing organisation with high operational standards.
Opportunities to develop into senior supervisory or management roles as the business expands.
Be part of a tight-knit team where your leadership has a direct impact on delivery and client satisfaction