IT Supervisor - Manchester, UK
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About TaskUs
TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in twenty‑three locations across twelve countries.
What We Offer
At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.
IT Supervisor – Role Overview
As an IT Supervisor, you will oversee the activities and performance of IT Support/Helpdesk personnel, ensuring exemplary customer service to all internal customers. You will drive compliance with all processes and procedures related to the resolution and rectification of IT system problems, coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time, and implement improvements for future releases.
As an IT Supervisor, You Will
* Develop and manage effective working relationships with other departments, groups, and personnel. Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
* Assign and prioritise work, set expectations, promote goals and priorities, and manage performance.
* Conduct periodic performance reviews of IT Support Specialists.
* Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
* Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
* Analyse desktop related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.
* Coordinate with product development and other internal departments to resolve issues, develop solutions to minimise cycle time, and make improvements for future releases.
* Assist other teams within the department (e.g., Sr. Network Administrator, Sr. Systems Administrator) to improve services, processes, roll out new applications, increase and promote security.
* Ensure service level agreements are communicated and understood by the desktop support team.
Requirements
* Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer‑related course.
* Minimum of 5 years IT support experience in a supervisory capacity and 7+ years of overall IT support experience.
* MCDST Certification is required.
* Knowledge of IT systems and equipment, including installation, configuration, maintenance, and repair.
* Knowledge of IT requirements/demands in call centre operations and organisation, particularly in the area of operations support.
* Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
* Strong time and project management skills.
* Excellent oral and written communication skills; fluency in English.
* Adaptive to changing work schedules and working hours.
* Excellent problem determination technique.
* Excellent customer orientation.
* Well‑organised and good follow‑through on commitments to customers.
* Strong problem‑solving, decision‑making, and analytical skills.
How We Partner To Protect You
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorised recruiters of TaskUs.
DEI
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
Apply
Explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.
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