IT Support Technician
On-site (Swansea, Cardiff or Pontypool)
£120 P/D Inside IR35
The role:
Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders.
Assist team members to devise solutions for complex issues within GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne) and GP Managed Print Services (Hewlett Packard). Including attending GP Practices throughout Wales (location to be confirmed at point of recruitment).
Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills.
Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis).
Respond to work requests guided by key performance indicators.
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