Job Title: Customer Engagement Officer (part time) Team: Customer Engagement Service: People, Culture & Engagement Responsible to: Customer Engagement Manager Salary £31,179 pro rata. £18,960 actual Working 22.5 hours over three days (Tuesday, Wednesday, Thursday, with flexibility) Job Summary To lead and facilitate effective customer engagement activities that ensure tenants’ voices are heard and influence the development and delivery of the services we offer. This role directly supports compliance with the Consumer Standards set by the Regulator of Social Housing, particularly around transparency, influence and accountability, By capturing and sharing outcomes, the Customer Engagement Officer helps build trust and ensures tenants feel heard, respected, and empowered to shape the services that affect their lives. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) “No sick days” voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks...