Overview
Sales Assistant Job Description
Job Title: Sales Assistant
Location: Ladurée at Gatwick
Job Type: Full-Time: 8H shift flex
Position Summary: We are seeking a reliable and dedicated Retail Assistant to join our team at Ladurée Gatwick, where you will play a key role in delivering an exceptional customer experience. As an ambassador of our iconic brand, you will contribute to creating a luxurious and welcoming environment for every guest. The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the peak period of Christmas time.
Responsibilities
* Customer Service Excellence
o Greet customers warmly, creating a welcoming and luxurious shopping experience.
o Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.
o Uphold Ladurée's exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.
o Handle customer inquiries and provide detailed information about product origins, flavors, ingredients, and Ladurée's unique offerings.
* Sales and Upselling
o Actively engage in upselling and cross-selling Ladurée products, such as promoting seasonal or limited-edition items.
o Achieve individual and team sales targets by fostering repeat business and building customer loyalty.
o Accurately process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently.
* Store Presentation and Stock Management
o Maintain the boutique's aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurée's brand standards.
o Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to the customer experience.
o Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.
* Product Knowledge and Brand Representation
o Develop and maintain a deep understanding of Ladurée products, history, and values to effectively communicate them to customers.
o Represent Ladurée's brand ethos through a polished appearance, language, and behavior that aligns with the brand's luxury positioning.
* Operational Support
o Support store operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth store environment.
o Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.
o Manage packaging for customer orders with precision and care, ensuring it meets Ladurée's quality standards.
* Team Collaboration
o Work collaboratively with team members, supporting each other in creating a memorable shopping experience.
o Attend regular team meetings and training sessions to stay updated on new products, promotions, and company policies.
Qualifications
* Previous retail or customer service experience, ideally within a luxury or high-end food or hospitality brand.
* Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
* Strong attention to detail, particularly in following brand standards and visual merchandising guidelines.
* Ability to work in a fast-paced environment, handling multiple customers and transactions with efficiency.
* Flexibility to work various shifts, including weekends, holidays, and peak seasons.
Preferred Skills
* Passion for gourmet food, pastries, and the Ladurée brand.
* Basic knowledge of POS systems.
Benefits
* Competitive hourly wage
* Employee discounts on Ladurée products.
* Opportunities for professional growth within the brand and exposure to a prestigious luxury environment.
* Monthly Travel Allowance
Note: This description reflects the current requirements of the role at Ladurée Gatwick and may be subject to change.
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