Hayward Hawk is excited to be partnering with a leading company to recruit a ServiceNow Platform Architect. Our client is on the lookout for an experienced ServiceNow Platform Architect to provide strategic oversight, technical leadership, and hands-on expertise. This role is critical in ensuring the platform remains scalable, secure, and fully aligned with the organisations IT strategy, especially during periods of growth and integration. Role Overview You will own and lead the ServiceNow platform, managing governance, performance, and the roadmap. Working closely with senior IT and business stakeholders, you will identify opportunities to leverage the platform to deliver value, streamline processes, and integrate new entities into a unified environment. Key Responsibilities Act as strategic owner for the ServiceNow platform, defining and maintaining the roadmap in line with enterprise IT objectives. Oversee governance processes including change management, release management, and compliance. Lead the design, enhancement, and delivery of ServiceNow modules (ITSM, ITOM, SAM, BCM, SecOps, etc.). Mentor and guide a team of ServiceNow developers and administrators. Manage integrations with other enterprise systems (GRC, identity, analytics platforms). Stay current with new ServiceNow releases and assess their applicability. Support integration of newly acquired entities into the ServiceNow ecosystem. Maintain comprehensive platform documentation, technical standards, and best practices. Skills & Experience Bachelors degree in Computer Science, Information Systems, or equivalent experience. 10 years in IT, including 5 years in ServiceNow platform ownership, architecture, or large-scale implementation. Proven experience leading enterprise-level ServiceNow deployments. Strong technical expertise in ServiceNow modules, data structures, scripting (JavaScript, Glide), Flow Designer, and Integration Hub. Knowledge of APIs (REST/SOAP) and integration design patterns. Experience supporting business growth through mergers, acquisitions, or major system integrations. Relevant ServiceNow certifications are highly desirable. Whats on Offer Competitive salary and benefits package. Hybrid working model with regular office collaboration. Opportunities to lead high-impact projects in a global environment. Professional development and ongoing training. Inclusive and collaborative company culture with a strong focus on innovation. If this sounds like the right move for you, contact Aaron Pyper at Hayward Hawk on for a confidential discussion.