Job Summary
This is a thrilling time for an experienced Practice Manager to join our friendly team at Pelham Medical Practice. The practice currently operates across two sites within Gravesend with planning permission approved to build a new purpose‑built three‑story medical centre (includes 22 clinical rooms).
Main Duties
* Operate day‑to‑day operational management of the practice.
* Manage financial processes, including payroll, invoicing, budget monitoring and petty cash.
* Oversee the HR processes, staff recruitment, induction, training, appraisals and retention.
* Responsible for facilities management, premises safety and equipment maintenance.
* Maintain compliance with CQC, NHS and other statutory and contractual obligations.
* Actively contribute to service improvement, patient engagement and practice development projects.
* Manage policies, audits and preparation for inspections.
About Us
* The Practice operates across two sites and has a patient list of over 15,500 and growing.
* The Practice has 4 Partners and 3 salaried GPs.
* The GPs are supported by a professional and caring nursing team as well as an ANP, Paramedic, PA, FCP, Mental Health Nurse, First Contact Physio and Clinical Pharmacists.
* We are supported by our GP Federation who provide a Paramedic home‑visiting team.
* The Practice achieved a Good CQC rating in all 5 service questions.
* We are a GP training practice and look to support the development and training of all our clinical and admin staff.
* We offer a number of enhanced services and encourage specialist interests.
* The practice is passionate about preventative and lifestyle medicine.
Job Details
* Date posted: 13 October 2025
* Salary: £40,000 to £55,000 a year (level of pay dependent on experience).
* Contract: Permanent
* Working pattern: Full‑time
* Reference number: A4173‑25‑0007
Job Locations
* The Grange – 17 Pelham Road, Gravesend, Kent, DA11 0HN
* St. Gregorys Surgery – 116 St. Gregorys Crescent, Gravesend, Kent, DA12 4JW
Responsibilities
* Personnel and Training – manage admin and non‑clinical staff, secure training and development funding, lead staff appraisal, recruitment, induction and training.
* Finance and Profitability – bookkeeping, petty cash, payroll, HMRC declarations, NHS pension scheme arrangements, financial reporting, budgeting and stock control.
* Information Technology – manage computer systems, access, security, maintenance, development, Data Protection compliance, equipment log, website maintenance, liaise with IT support.
* Premises and Equipment – security, repairs, maintenance, Health & Safety compliance, equipment calibration.
* Organisational – organise bi‑weekly operational meetings, develop protocols and procedures, review Data Protection policies, manage declarations, review Health & Safety policies, insurance coverage.
* Patient Services – convene Patient Participation Group meetings, manage patient enquiry systems, complaints procedure, information leaflet/website updates, prescribing and triage systems, surgery timetables, duty rosters, holiday cover, complaints management, liaise with patient groups.
* Future Planning – participate in business plan, annual report, practice aims, monitor NHS developments, assess risks and opportunities.
Qualifications
* Essential – Degree level qualification or equivalent experience.
* Desirable – Professional Qualifications: AMSPAR Diploma in Primary Care Management or an MBA.
* Personal Skills and Qualities – clear communication in English (written & verbal), good organisational and time‑management skills, ability to work under pressure, initiative, IT skills relevant to General Practice, commitment to quality, equal opportunities, team worker.
* Desirable IT skills – EMIS Web, Docman.
Person Specification
* Essential
o Leadership and people skills: proven experience in a leadership or management role, ideally within primary care or the NHS.
o HR, Payroll and recruitment: experience managing payroll, recruitment, staff appraisals, training and development.
o IT competency: confidence with information technology, including clinical IT systems.
o Financial management: strong financial skills and ability to manage budgets.
o Adaptability: ability to work in a changing environment and challenge processes.
o Organisational skills: exceptional organisational skills to manage time, resources and daily operations.
* Desirable
o Experience of working in primary care within an area with significant health problems.
o Professional Qualifications: AMSPAR Diploma in Primary Care Management or an MBA.
o Willingness to embrace new technologies for patient care.
o Understanding of the role of medical services in a wider public health agenda.
o Knowledge of demographic characteristics that affect health and health care in the area.
o Understanding of current NHS regulations, policies, guidelines and strategies.
o Experience of audit and improving services, care and safety for patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Pelham Medical Practice
17 Pelham Road
Gravesend
Kent
DA11 0HN
Website: https://www.pelhammedicalpractice.co.uk/
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