It's an exciting time to join Signet! Within our Watch Repairs Team we're currently recruiting for a part time Administrator to join our busy Watch Repairs Team based in our dedicated Repairs Workshop in Hockley, Birmingham.
As Watch Repairs Administrator you'll provide us with vital support for our customers, stores and also our watch brands. We're looking for an Administrator who is passionate about providing excellent customer service and has previous call centre experience. You'll be enthusiastic, have a real passion for delivering amazing customer service, and thrive in a busy environment.
We receive over 500 repairs estimates a day and you'll be speaking to our customers to see if they wish to go ahead with Jewellery or Watch repairs based on the estimates our experts provide. A key part of this role is overcoming any objections customers may have, so you'll have excellent persuasive skills and be keen to learn about our products to help you answer any queries.
This is a target based role and you'll pull out all the stops to help your team hit their KPI's and get a buzz from securing sales. You'll be responsible for calculating discounts and costs of repairs so you need to be comfortable working with numbers.
You'll help our H. Samuel and Ernest Jones retail stores throughout the country, to update customers about their repairs and be pivotal in delivering amazing customer experiences.
You'll deal wit...