National Income Service Income Recovery Officer - 32301
Posted 1 day ago – apply before 25 spots fill
Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment. The National Income Service (NIS) sends over 100,000 invoices and brings approximately £400m of regulatory charges and fees income into the EA. The service is a single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income”. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12‑month contract) for two G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role is part of a dispersed team, working with colleagues across the country. You will support organisational delivery objectives by maximising income recovery, engaging customers through written and verbal contact to discuss outstanding payments, building and maintaining strong relationships, and focusing on quality, performance and innovation.
Responsibilities
* Maximise income recovery through effective debt management activities.
* Communicate with customers regarding outstanding payments in a clear, respectful manner.
* Respond to incidents and be available for incident roles, potentially earning additional pay.
* Support continuous improvement and teamwork within the NIS Business Improvement team.
Qualifications and Skills
* Excellent communication and interpersonal skills.
* Experience in debt collections or customer service roles; ability to analyse and report data.
* Confidence sharing findings and trends via written and verbal formats.
* Resilience and ability to prioritise a varied workload.
* Focus on delivering high‑quality outcomes and proposing innovative ideas.
* Comfortable managing own workload as part of a dispersed team.
Competencies
* Focus on Customers and Partners: Addresses needs of internal and external customers, provides rapid and effective responses.
* Achieves Results: Sets and delivers high work standards, prioritises tasks to meet targets and deliver timely results.
* Communicates Effectively: Listens, questions, and conveys information clearly and persuasively through speech and writing.
Contact Information
For further information, please contact Astrella Newman (astrella.newman@environment-agency.gov.uk).
Contract Details
Full‑time post, up to 12 months. Base location flexible (subject to local facilities agreement). Occasional travel to other Environment Agency offices or meeting venues may be required.
Work Hours
We welcome applications from those working part‑time or flexible hours.
Interview Schedule
Interviews expected to take place via Teams on 8th December.
Legal and EEO Statements
We are fully committed to having a diverse and inclusive workforce. We welcome flexible working patterns, including job sharing. We also have a Guaranteed Interview Policy to support those with a disability. The Environment Agency is a Non‑Departmental Public Body and is not part of the HM Civil Service. For applicants currently working in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment.
Artificial Intelligence Guidance
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Plagiarism may result in withdrawal of applications and disciplinary action. Please review the Environment Agency's guidance on the use of AI.
Seniority level: Associate
Employment type: Contract
Job function: Legal
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