An exciting opportunity has arisen for an experienced Removals Operations Controller to work for our established Removals client, offering packing, removals and storage services in Manchester.
As Removals Operations Controller, you will support the Branch Manager in three key areas: Compliance, Service and Profitability. On a typical day you will be responsible for the utilisation of a specific resource to ensure maximum efficiency; profitability and customer service is achieved through structured planning, monitoring and management of the daily operation. Ensuring full compliance to Operating Standards, including Health & Safety, Transport Legislation and Maintenance records.
Removals Operations Controller duties include:
Achieving revenue and profit targets
Control costs by driving efficiencies
Control and manage compliance systems
Control and manage H & S systems
Day to day operational control
Manage, motivate and control staff
Liaise with sales team to ensure maximum utilisation and margin
Ensure superior service delivery to clients both external and internal
Ensure bookings are completed correctly and efficiently
Liaise with central administration team to ensure good communication and utilisation of fleet
Ensure full compliance with all relevant legislation and company rules
Help reduce number of claims and ...