About the Role
Lead and develop a high‑performing Talent Experience team, ensuring a best‑in‑class candidate experience across the recruitment lifecycle.
Reporting to the Talent Acquisition Operations Manager, you will oversee daily operations, manage workloads and service levels, and ensure every candidate touchpoint meets the highest standard.
You will act as the guardian of the candidate journey, coordinating interviews, communication and hiring processes, supporting broader Talent Acquisition objectives and driving operational enhancements.
* Lead, coach and develop a high‑performing Talent Experience team.
* Oversee interview scheduling, candidate communications and recruitment administration.
* Serve as an escalation point for complex candidate queries.
* Partner with Talent Acquisition Partners and hiring managers to support hiring activity.
* Monitor SLAs, team performance and workload distribution.
* Drive process improvements and ensure best practice across systems, including Workday.
* Support the delivery of assessment centres and recruitment events.
* Maintain a hybrid working arrangement, with a minimum of three days on‑site and the flexibility to work from home as needed.
About You
* Passionate people leader with proven experience leading and developing a team, inspiring high performance and collaboration.
* Strong focus on quality and continuous improvement, with a strategic mindset and hands‑on approach to supporting team and stakeholders.
* Excellent communicator, building strong relationships with candidates, colleagues and stakeholders.
* Proactive and solutions‑focused, confident in managing challenges and resolving complex issues.
* Highly organised, with strong attention to detail across processes and data.
* Comfortable using data and insights to monitor performance and drive improvements.
* Adaptable and resilient, thriving in a dynamic, fast‑paced recruitment environment.
* Committed to delivering exceptional candidate experiences and upholding high service standards.
Harrods is an equal opportunity employer. We value diversity and encourage applications from all backgrounds.
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