2nd Line Service Desk Engineer – Warrington (Office-based) Full-time | Competitive salary (based on experience) Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day? At IDT Support Solutions, we’re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results. The Role You’ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance — this role is for you. What you’ll do: Take ownership of 1st and 2nd line support tickets — maintaining flow and meeting SLAs Work across a broad technical environment — including Microsoft 365, Azure, networking, virtualisation, and hardware Use monitoring tools to identify and resolve issues proactively Work alongside experienced engineers — gaining exposure to more complex challenges and supporting continuous service improvement Develop your skills and prepare for progression — including routes into 3rd line roles or technical specialisms This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our Company IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You’ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed. The Benefits Competitive salary Bupa health cover Training and certification support Clear career progression into 3rd line or specialist roles Workplace pension Mileage allowance The Person Please note: A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered. You’ll also need: Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP) Familiarity with Azure and virtualisation (Hyper-V or VMware) Clear communication skills and a client-focused mindset A structured, efficient approach to resolving technical issues Flexibility to work away from home on occasion Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What’s Next If you're looking for a role where you can take control, keep learning, and make a difference every day — we’d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions.