Job Description
* Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
* Is proactive, anticipates guests needs and looks for suitable solutions
* Conveys the hotel image and promotes company’s loyalty programme
* Assists as required with the solving of any guest feedback and is able to handle them in an
efficient and satisfying manner
* Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
* Carries out all operations concerning guests arrival and departure in compliance with payment procedure
* Informs guests about formalities, any special conditions relating to their stay and the services available
* Actively contributes to the qualitative and quantitative targets of the department
* Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
* Supervise, support, train, develop the Night Welcomers
* Covers the Night Manager duties during periods of leave.
Additional Information
* Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
* Pension Scheme: Secure your future with our contributory pension plan
* Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
* Complimentary Meals: Free meals provided whilst on duty
* Wellness Perks: Free access to the hotel gym
* Employee Assistance Programme: Confidential support available 24/7
* Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £15.78 per hour (£32,001 per annum)
The successful candidate must already have eligibility to work in the UK