Job Description
A Unique Opportunity to Shape World-Class Visitor Experiences
Are you a hospitality leader with a passion for premium spirits and unforgettable guest journeys? This is your chance to lead the front-of-house operations at an award-winning, family-owned distillery nestled in the heart of Angus. Renowned for its sustainably crafted spirits and innovation-driven approach, this growing brand is seeking a Distillery Experience Manager to elevate every aspect of its visitor experience.
As Distillery Experience Manager, you’ll be the driving force behind the distillery’s visitor centre - overseeing daily operations, leading a dedicated team, and delivering memorable tours, tastings, and events. You’ll work closely with marketing and retail teams to grow the brand, boost revenue, and provide top-tier hospitality.
Key Responsibilities:
Guest Experience & Operations
· Deliver exceptional, professional tours, tastings, and events
· Manage bookings, health & safety, staffing, and logistics
· Keep the retail space welcoming, stocked, and on-brand
Sales & Growth
· Drive visitor numbers and retail/event sales
· Work with marketing on campaigns and seasonal promotions
· Set and smash commercial targets
Team Leadership
· Recruit, train, and motivate guides and event staff
· Champion high standards, collaboration, and enthusiasm
Customer Service Excellence
· Ensure a 5-star visitor experience every time
· Handle feedback gracefully and proactively
Finance & Strategy
· Monitor KPIs and budgets to maximise profitability
· Use data to continually improve performance
Marketing Support
· Collaborate on content for socials, newsletters & PR
· Represent the distillery at festivals and trade events
We’re Looking For:
· Proven experience in tourism, hospitality, or visitor attraction management
· Strong leadership and communication skills
· Commercially savvy with budget and target experience
· Passion for premium spirits and guest experience
· Experience in the whisky, gin, or drinks industry
· Event planning know-how
· CRM/booking system familiarity
· Local tourism network connections
What’s In It for You:
· Competitive salary & benefits
· Career progression in a fast-growing craft distillery
· Be part of a passionate, close-knit team
· Work in a beautiful, rural setting in the heart of Angus
· Join a brand known for sustainability, innovation, and quality
Bring your creativity, leadership, and love for spirits — and help shape a visitor experience as unforgettable as the drams we pour.