Join to apply for the DRAUGHT OPERATIONS EXECUTIVE role at Asahi UK
Draught Operations Executive
We are currently seeking a Draught Operations Executive responsible for evaluating Auk’s position on the Line Rental scheme and Must Buy Must Sell (MBMS) in relation to Draught Dispense systems.
The role is vital for ensuring AUK is not exposed to costs and for maintaining customer and consumer satisfaction at the point of dispense for Asahi UK draught products. This involves delivering effective service and technical support in line with budget.
Key Accountabilities
1. Draught Dispense Installation and Maintenance Operations Management
o Support the installation and maintenance program, ensuring work is completed within SLA and budget.
o Act as primary contact for third-party service providers, equipment supply partners, sales, marketing, and customers.
o Manage service delivery, handle technical queries, and ensure CRM records are up-to-date.
o Oversee customer request systems and manage commissioning activities.
o Handle special order dispense equipment orders and deliveries.
2. Customer Services Management
o Build relationships with internal and external customers.
o Participate in meetings, provide service updates, and foster collaboration.
o Identify continuous improvement opportunities in operations.
o Support the design and implementation of new services and processes.
3. Contract Management
o Prepare operational and performance reports for third-party providers.
o Attend weekly operational meetings and support monthly reviews.
4. Asset and Inventory Management
o Ensure accurate processing of equipment orders and inventory control.
o Monitor stock levels and support compliance with dispense equipment controls.
o Administer line charge claims and stock reconciliations.
5. General
o Coordinate and deliver induction programs for new sales team members.
o Manage purchase orders and budget tracking.
Experience Required
* Graduate calibre
* Knowledge of the drinks or beer industry is advantageous
* Experience managing large work orders in FMCG
* Customer/supplier relationship management
* Training and project management experience
* Proficiency in Excel, Word, PowerPoint, and CRM systems
Key Attributes
* Customer and quality focused
* Strong commercial awareness and analytical skills
* Excellent relationship-building skills
* Effective communicator with stakeholders at all levels
* Self-motivated with excellent administrative skills
* Team player, capable of working under pressure
We Offer
We celebrate diversity and support everyone to be true to who they are. Join us to shine as you are—regardless of age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We foster an inclusive environment where you can belong and thrive.
Matt Butler
Matt.Butler@asahibeer.co.uk
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