Job reference 337760 Head of Profitability Insights Competitive salary, plus £5,500 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual lea ve plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates Permanent, Full time This is a hybrid role, with 2 days per week based in the Royal Mail London Farringdon office (EC1A 1AA). Join a high impact Insights & Analytics team at the heart of a £7.8bn organisation. We are driving cost efficiency and profitable growth across Royal Mail through exceptional data driven analysis. We are building a world class profitability analytics capability, and this role is crucial in driving this forward. As Head of Profitability Insights, you will own the Customer Contribution Model, which is striving to be the single source of truth for profitability insight and margin reporting used by senior leaders across Royal Mail. If you are a strong leader with commercial and financial acumen and can turn complex data into clear insight, we would love to hear from you. About the role Reporting to the Director of Insights & Analytics, you will lead the finance analytics roadmap, prototype solutions in code, and champion the use of insight across Operations, Commercial, Pricing and the Executive Board. You will lead a high performing team and be the single accountable owner of enterprise profitability insight. You will also: • Own enterprise profitability insight and ensure CCM is trusted as the authoritative source • Drive commercial impact by surfacing margin risks and opportunities early • Define and deliver a clear profitability analytics roadmap • Champion organisation wide use of profitability insight in decision making • Lead and develop a high performing, commercially curious team • Ensure data quality, governance and model integrity • Own activity-based costing integration and evolution • Engage senior stakeholders and embed CCM in key decision forums About you You are a confident and commercially focused leader with: • Strong commercial and financial acumen, with advanced analytical and modelling capability and a proven track record of owning complex financial models • Ability to translate complex data into clear, actionable insight and deliver compelling, board ready storytelling • Excellent stakeholder management skills, with the ability to influence senior leaders and drive strategic decisions • Advanced Excel skills, with experience in SQL and or Python • Strong focus on data quality, governance and continuous improvement, with knowledge of activity-based costing and cost to serve • Experience working in large, complex organisations • Professional qualification such as CIMA, ACA or ACCA is desirable Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Supportive and generous company sick pay • Funded Dental – As a manager you are eligible to a level of employer funded dental insurance* • Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years* • Benefits Account – You will have access to your personal benefits account on our ‘My Bundle’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle. • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to permanent employees Next Steps The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Please note, this advert may close early if the appropriate number of applications has been reached. LI-Hybrid LI-POST LIMRT