Firmdale Hotels is a collection of award-winning luxury hotels in central
London and New York, known for our unique design, warm hospitality, and
commitment to service excellence. As a key part of our HR team, you will
support the daily operations that help create an exceptional work environment
for our staff and ensure smooth, effective HR processes.
We are
seeking a proactive, organised, and people-focused HR Assistant to join our
team. This role provides vital support to our HR department across various
areas, including recruitment, employee relations, and HR administration. As an
HR Assistant, you’ll be the first point of contact for HR-related inquiries,
and you’ll play a central role in creating a positive, well-organised
workplace.
This is a full-time on-site role based in Central London.
Key Responsibilities:
* Support with the recruitment
process when needed to screen CVs, book in interviews and attend
interviews.
* Support on boarding and
induction of new team members, preparing necessary documents, and
assisting with exit processes.
* Maintain and update employee
records, handle confidential information, and manage HR-related
documentation.
* Assist with team member
inquiries and requests, and escalate issues as needed to the HR team.
* Help team members understand
available benefits, and support the administration of programs such as
health insurance and pension schemes.
* Contribute to HR
initiatives, from wellbeing and diversity programs to training and
development projects.
* Support compliance with
employment laws and company policies, ensuring that all HR practices align
with Firmdale standards.
* Assist with the planning and
organisation of HR events, meetings, and training sessions.
Skills & Qualifications:
* Some experience in an HR,
recruitment, or administrative role (hospitality experience a plus).
* Friendly and professional,
with the ability to communicate effectively across all levels of the
organisation.
* Detail-oriented and able to
manage multiple tasks while meeting deadlines.
* Able to handle sensitive
information with integrity and professionalism.
* Proficient in Microsoft
Office (Word, Excel, Outlook) and comfortable using HR software
(experience with systems like Harri and Fourth would be desirable).
* Empathetic, patient, and
approachable, with a genuine interest in supporting team members and
promoting a positive work culture.
* Able to work in a fast-paced
environment, adapting to changing priorities and taking initiative to
improve processes.
What We
Offer:
* Salary range of £25,500 to £30,000 plus service charge, depending on experience.
* Access
to Wagestream our financial wellbeing app. Stream your accrued earnings
before pay day, benefit from everyday savings and real time financial
coaching.
* Health
cash plan (including contributions towards dental, optical,
alternative and complementary therapies)
* Discounted
cinema tickets, gym membership, travel, retailers and restaurants
* Complimentary
meals on shift
* Referral
bonus scheme for recommending top talent
* Flexible
scheduling without split shifts
* Dry
cleaning service for work attire and discounted personal dry cleaning
* Enhanced
holiday allowance based on length of service
* Season
ticket loan for convenient commuting
* Ongoing
training, professional development, and fully funded English lessons
* Regular
social events, team activities, and fitness sessions
* Benefits
like cycle to work scheme and annual long service awards
* One
allocated paid day per year for volunteering work
* Exclusive
discounts at Design Hotels, staff sales, spa discounts, and product perks
* And
much more!!
Why join
Firmdale Hotels?
Firmdale
Hotels is an international, award winning group of 11 luxury hotels and 10 bars
and restaurants in London and New York. World renowned for their unique
interiors and exceptional service, the hotels are trailblazers in hospitality
and design.
We are delighted
to have been recognised by the hospitality and travel industries for the
great work our teams have achieved. To name a few of our recent awards and
accolades:
* Proud
winners of The Times Best Places to Work for both 2024 and 2025
* The
Kings Award for Enterprise 2024 for outstanding contribution to
International Trade
* Manager
of the Year – Helle Jensen – Cateys 2024
* Food
& Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Hotel
Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Haymarket
Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA
Breakfast Award 2025
* Covent
Garden Hotel – One AA Rosette for Culinary Excellence 2025
* Dorset
Square Hotel – AA Breakfast Award 2025
* Ham
Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys
2024
* Charlotte
Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel
– One Michelin Key 2024
* Ham
Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar &
Restaurant, 2024 as well as an AA Breakfast Award
* Dorset
Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed,
2024
* Warren
Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
* Whitby
Hotel, Crosby Street and Warren Street - Michelin keys
* Number
Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can
see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you’re passionate about HR, hospitality, and helping to create a workplace
where people can thrive, we’d love to hear from you!
Firmdale
Hotels welcomes applicants from all backgrounds and is committed to an
inclusive workplace. Please let us know if you need adjustments during the
recruitment process.
In line
with the Asylum and Immigration Act 1996, we do require all applicants to have
the eligibility to live and work in the United Kingdom. Documentation will be
required at interview stage.