Cloud Operations Manager Job Description: We're looking for a Cloud Operations Manager to lead the teams responsible for the availability, performance, and security of Sage's global cloud products. You'll manage a distributed DevOps-oriented organisation that ensures our customers can rely on our services 24/7 to run their businesses. This is a strategic and people-focused leadership role, combining operational excellence, technical depth, incident leadership, and cross-functional collaboration across engineering, product, architecture, and security teams. This is a hybrid position requiring 3 days per week in our Newcastle or Barcelona office. Your First 90 Days - 30 days - Understand the product portfolio, Cloud Ops operating model, incident processes, and team structure. - 60 days - Take ownership of key services, lead incident reviews, help shape service improvements, and begin building strong cross-functional relationships. - 90 days - Fully lead the Cloud Ops team, influence product delivery strategy, and drive operational maturity, automation, and customer experience improvements. Meet the Team You'll lead a global team of Cloud Operations & DevOps Specialists who safeguard our live services. The team partners closely with Product Delivery, Architecture, Security, and Engineering to ensure our products are resilient, performant, secure, and continuously improving. You'll also be an active member of the Cloud Operations senior leadership team. How Success Will Be Measured - Service availability, reliability, and performance of your product areas - Effective leadership during major incident scenarios - Quality of communication with stakeholders at all levels - Progress on automation, simplification, and operational improvements - Team engagement, accountability, and development - Contribution to Cloud Ops strategy and cross-functional alignment Skills You'll Gain - Experience leading complex cloud products at global scale - Exposure to cutting-edge cloud technologies and DevOps automation - Cross-functional influence in a highly collaborative environment - Strategic ownership of service design, operations, and incident management - Deep expertise in cloud reliability, security, and performance Key Responsibilities: Snapshot of Your Day-to-Day You'll lead and develop a global Cloud Operations team, ensuring Sage's online products remain secure, available, and high-performing. You'll work closely with engineering and product teams to shape service design, drive automation and innovation, lead service reviews, manage major incidents, oversee budgets, and champion a world-class customer experience. Qualifications - Proven experience leading Cloud Operations, DevOps, or Site Reliability teams - Strong understanding of live service operations, incident management, change control (ITIL), and SLA/SLO-driven environments - Ability to collaborate and influence at all levels, including senior stakeholders - Experience with large-scale cloud services, security standards, and distributed systems - Excellent communication, leadership, and decision-making skills - Strong technical grounding in cloud operations (Azure, AWS or equivalent) - Experience working closely with Product, Commercial, and Engineering teams - Ability to analyse complex problems quickly and make informed decisions - Financial awareness (budgets, cost optimisation, cross-charging) - This role will require you to be available for escalations during incidents. As your team is on call 24/7, this may require you to join calls and help manage. Nice to Have - Experience working with automation, CI/CD, Infrastructure-as-Code, and DevOps tooling - Background with web/cloud technologies (e.g., .NET, JavaScript, Rails, HTML/CSS) - Knowledge of Linux and/or Windows Server in a cloud environment - Experience with modern databases (MySQL, MSSQL, NoSQL) - Prior people leadership experience in a global or distributed team - Exposure to Agile methodologies and SDLC processes - Degree in a relevant discipline or equivalent professional experience At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance: Benefits video -https://youtu.be/TCMtTYUUiuU - Comprehensive health, dental and vision coverage - Work away scheme for up to 10 weeks a year - On-going training and professional development - Paid 5 days yearly to volunteer through our Sage Foundation - Flexible work patterns and hybrid working LI-AL2 Function: Cloud Operations Country: United Kingdom Office Location: Newcastle Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.