Role Description
Stoner Motor Company is seeking a proactive and customer-focused Parts Advisor to join our busy Tunbridge Wells dealership. You will play a key role within our aftersales team, ensuring that our customers and technicians receive the right parts, on time, every time.
This is an excellent opportunity for someone with a passion for the motor industry who thrives in a fast-paced environment and enjoys delivering exceptional service to both internal and external customers.
Key Responsibilities:
• Provide excellent customer service to retail, trade, and internal workshop customers, handling enquiries efficiently by phone, email, and in person
• Identify and supply the correct vehicle parts and accessories using manufacturer catalogues and electronic systems
• Process parts orders, returns, and warranty claims accurately and promptly
• Support the workshop team by ensuring timely availability of required parts for ongoing repairs
• Monitor and maintain stock levels, assist with stock checks, and ensure parts storage areas are well organised
• Liaise with suppliers and coordinate deliveries to meet operational requirements
• Proactively identify upsell opportunities and utilise promotions to maximise parts sales and profitability
• Keep up to date with new products, special offers, and manufacturer bulletins
• Assist in maintaining accurate records and documentation in line with company procedures
Skills and Attributes:
• Excellent communication and interpersonal skills with a strong customer service focus
• Strong organisational and time management skills with the ability to prioritise workload
• Good IT skills, including experience with Microsoft Office applications
• High level of accuracy and attention to detail
• Proactive and self-motivated, with the ability to work both independently and as part of a team
• Enthusiasm for the automotive industry and willingness to learn
Experience Required:
• Previous experience as a Parts Advisor or in a similar automotive parts role (minimum 1–2 years preferred)
• Knowledge of vehicle parts and accessories across multiple brands desirable
• Experience using dealer management systems (DMS) advantageous – training will be provided if required
• Full UK driving licence preferred
Benefits:
• Competitive salary with potential for performance-related incentives
• Full manufacturer and in-house training to support career development
• 20 days annual leave plus bank holidays (rising with service)
• Company pension scheme
• Colleague purchase and service discounts
• Access to staff rewards and benefits platform
• Supportive and friendly team environment within a respected local dealership
If you are enthusiastic, customer-oriented, and ready to take the next step in your automotive career, we’d love to hear from you.
* Apply today to join the Stoner Motor Company team in Tunbridge Wells and become part of a business that values quality, service, and its people.